Article

The aim of the Physical and Rehabilitation Medicine (PRM) day
hospital's short-stay program is to propose a one- or two-day medical and
psychosocial assessment to patients with disabilities. The day hospital is run by
an interprofessional team, using interdisciplinary cooperation and a
hospital/community network. OBJECTIVES: To describe a tool for assessing patient
satisfaction and to present the results of our survey. PATIENTS AND METHODS: A
self-administered questionnaire about patient satisfaction was created and given
to patients coming to the PRM day hospital. The questionnaire included 27
multiple-choice questions, two visual analogic scales, and one free-response
question. The survey was conducted over two months. For the 603 annual day
hospital sessions, 143 questionnaires on 143 sessions were filled out. RESULTS:
Patients found the questionnaire easy to use, but a few needed help to fill it
out. It permitted us to highlight the places where the short-stay program
performed unsatisfactorily. CONCLUSIONS: The self-administered questionnaire
seems to be appropriate for assessing patient satisfaction. The highest scores
helped to emphasize where the program was functioning correctly, and the lowest
scores allowed us to identify the points that needed to be improved.
CI - Copyright (c) 2011 Elsevier Masson SAS. All rights reserved.

Langue : ANGLAIS ; FRANCAIS