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Insurance case managers' perception of quality in back pain programs
HAIG AJ; RICH DM; HADWIN K
AM J PHYS MED REHABIL , 2001, vol. 80, n° 7, p. 520-525 Doc n°: 101362 Localisation : Documentation IRR Descripteurs : CE51 - LOMBALGIE Insurance case managers commonly interact with physiatrists and rehabilitation programs. They influence referrals and patients' decision making. This study was designed to determine which factors affect case managers' perception of back pain program quality. DESIGN: Repeated focus group interview in a neutral facility in an urban Midwestern United States community. Subjects were two groups (n = 12 and 11) of insurance case managers employed by case management firms (large and small), insurers, and self-insured employers. Outcome measures included group and individual responses to a pre-scripted interview and were collected on tape, transcribed, and interpreted by two different persons: the independent expert interviewer and a pain psychologist. RESULTS: There was substantial agreement between the two interpreters. Both groups overwhelmingly chose physiatrists over other specialists. Langue : ANGLAIS Identifiant basis : 2001217311 |
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