Article

OBJECTIVE: To identify elements of the environment that patients consider when
evaluating the quality of a care experience in outpatient rehabilitation
settings. DESIGN: A qualitative study using a modified grounded theory approach.
Data collection used semistructured interviewing during 9 focus groups. SETTING:
Three postacute ambulatory centers in metropolitan areas. PARTICIPANTS: Adults
(N=57; 33 men, 24 women) undergoing outpatient rehabilitation for musculoskeletal
conditions/injuries. INTERVENTIONS: Not applicable. MAIN OUTCOME MEASURES: Not
applicable. RESULTS: Participants perceived the quality of rehabilitation service
on the basis of their experiences with environmental factors, including 3
physical factors (facility design, ambient conditions, and social factors) and 4
organizational factors (duration of attendance, interruptions during delivery of
care, waiting times in the sequence of treatment, and patient safety).
CONCLUSIONS: This study identifies the specific environmental attributes that
patients consider important when evaluating the quality of outpatient
rehabilitation settings and develops a patient-based framework for assessing the
overall perception of service quality. Further research should work to develop
self-report questionnaires about patient experiences with the environment in
rehabilitation services to provide empirical and quantitative evidence.
CI - Copyright (c) 2013 American Congress of Rehabilitation Medicine. Published by
Elsevier Inc. All rights reserved.

Langue : ANGLAIS