Article

This article reviews literature on findings from the Measure of Processes of
Care (MPOC) to assess family-centred services. METHOD: Systematic searches for
papers citing MPOC in both PubMed and Web of Science identified 107 articles.
Fifty-five met the criterion for inclusion in this review in that they reported
MPOC data. RESULTS: Over the past 20 years MPOC has been used in settings
additional to the children's treatment centres for which it was designed; used in
11 countries and translated into 14 languages; and used to measure change in
respondents' perceptions over time. MPOC findings have also informed our
understanding of the provision of family-centred services. Overall, parents
report that service providers do a good job of providing respectful,
comprehensive services in partnership with families, but that there remain
limitations in the provision of general information, an area for improvement.
Finally, MPOC has been shown to correlate with various other measures related to
the provision of family-centred services. INTERPRETATION:
The MPOC 'family' of
measures can be used to assess both families' and service providers' experiences
and perceptions of the family-centredness of services received/provided.
Opportunities abound for further research enquiries.
CI - (c) 2013 Mac Keith Press.

Langue : ANGLAIS